Terms & Conditions
1. Agreement
1.1 These terms and conditions form the basis of the legal agreement ("supply agreement") under which we, Impression T-Shirt Co., will supply to you goods and items ("goods") which you have ordered from us and which we have agreed to supply to you.
1.2 Each order will constitute a separate supply agreement between us.
1.3 A supply agreement is made only upon these terms and conditions. No additional, or alternative, terms or conditions will apply to a supply agreement unless we and you, between us through our authorised representatives, agree otherwise in writing.
1.4 We will be entitled to cancel a supply agreement at any time if you have exceeded or will (as a result of the supply agreement in question or otherwise) exceed your authorised credit limit with us, or if any invoices rendered to you for goods previously supplied are overdue.
2. Payment
2.1 Orders must be paid in full before order is placed unless otherwise approved by Threadbird staff. If you pay via check, the turn around time clock on your order will not begin until your check clears our bank account.
2.2 Payment by credit or debit cards is subject to 3% charge of total, receipts issued by email and/or SMS.
Example: You (Customer) email us (Impression T-Shirt Co.) about placing a T-Shirt order. We (Impression T-Shirt Co) sends you a Quote. You approves the quote and we sends an Invoice. you waits 3 weeks, then pays for the order. Once payment is received, We places the order on the schedule.
3. Price Variation
3.1 Estimates are based on, Impression T-Shirt Co., current costs of production and, unless otherwise agreed, are subject to amendment on or any time after acceptance to meet any rise or fall in such costs.
4. Preliminary Work
4.1 All work carried out, whether experimentally or otherwise, at customers request shall be charged unless otherwise agreed.
5. Copy
5.1 A charge may be made to cover any additional work involved where copy supplied is not clear and legible.
6. Proofs
6.1 Proofs of all work may be submitted for customer's approval and the printer shall incur no liability for errors not corrected by the customer within the proofs so submitted. Customer's alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to Impression T-Shirt Co., judgement, and charges there from made by the customer shall be charged extra.
7. Artwork
7.1 All files must be 300 DPI or vector format. Design should be sized to the size it should be printed. Text must be converted to outlines. Printing can only be as good as the artwork. Threadbird will not be responsible for poor quality printing due to poor artwork.Threadbird is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we do not catch them all. If it is in your art file and on your approval, that is how we will print it.
8. Art Approval/Order Proofing
8.1 All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Impression T-Shirt Co.will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional expenses for which the client will be invoiced accordingly. Any delays in the approval process longer than 24 hours after receipt of the mockup can/will result in production delays.
9. Must-Have Date & Deadliness
9.1 Impression T-Shirt Co. will do everything we can to meet any deadlines, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
10. Garment Disclaimer
10.1 Impression T-Shirt Co. is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We sometimes recommend ordering 5% extra of each size if an exact count is important.
10.2 Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Threadbird cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue. Please note by default unless otherwise instructed my you the customer we only use quality name brands for ecxample Fruit of the Loom and Gildan.
10.3 In the cases when the customer (you) bring own for printing, we accept not responsibility for damages, the printing process uses high pressure and temperature. Please check with us before purchasing a garment for printing on as in some cases we wouldn'y be able to print on them. Usually garments with 80% or more cotton are possible to print on.
11. Specific Measurements When Printing
11.1 Even though Impression T-Shirt Co. many years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a shirt that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 50mm (2”), they may be off by as much as an 25mm (1") in either direction. This will not be considered a misprint and Impression T-Shirt Co. will not reprint or refund these shirts. Anything over an 38mm (1.5") from your desired placement will be considered for a reprint.
